Question 1

What services does Braveheart Counselling & Mediation offer?

Accepted Answer

Braveheart Counselling & Mediation provides professional services in:
Individual counselling therapy
Couples and relationship counselling therapy
Family counselling therapy
Family mediation
Parent counselling therapy and co-parenting support
Conflict resolution and facilitation
Services are grounded in evidence-informed, trauma-aware, and systems-based approaches, with a strong emphasis on stability, connection, relational patterns, emotional regulation, co-regulation and practical ways to manage stress, conflict, and change.

Question 2

Who do you work with?

Question 3

Do you have experience working with first responders and high-stress professions?

Accepted Answer

Yes. Braveheart has experience supporting first responders, public safety personnel, and professionals in high-risk or high-demand roles, as well as their partners and families.
This work reflects an understanding of:
Operational and organizational stress
Shift work, sleep disruption, and cumulative exposure
The intersection of professional identity, confidentiality, and family life
Relational strain related to chronic stress and high-stakes decision-making
Support is tailored to the individual, couple, or family, while remaining grounded in ethical and evidence-informed practice.

Question 4

How do I know if Braveheart Counselling & Mediation is the right fit for me?

Accepted Answer

Choosing the right professional is important. A 45-minute complimentary consultation is available to ask questions, understand the process, and determine whether the approach aligns with your needs.

Question 5

Do you offer sessions in person or online?

Question 6

Where are you located?

Accepted Answer

We are located on the 6th floor of McFarlane Tower at 700 4 Ave SW. Braveheart Counselling & Mediation is part of the Riverwest Therapy Collective, a collaborative community of practitioners representing a range of experiences, cultures, and clinical specialties.
Detailed location, parking, and access information are provided upon booking.

Question 7

Fees, Scheduling & Insurance

Accepted Answer

Counselling services:
Individual counselling therapy: $225 per clinical hour (50 minutes)
Couples and family counselling therapy: $250 per clinical hour (50 minutes)
Counselling services may be eligible for reimbursement through extended health benefit plans, depending on your insurer and policy. Clients are responsible for confirming coverage.

Mediation services:
Family mediation: $250 per clinical hour (50 minutes)
Mediation services are billed separately and are not typically covered by insurance.

Question 8

What are your hours?

Accepted Answer

Appointment availability varies by day and service type. Current availability is listed through the online booking system.
If you do not see a suitable time, you may inquire about the waitlist or future availability.

Question 9

How do I book an appointment?

Accepted Answer

Appointments can be booked through the secure online booking system. Intake steps and next actions are outlined at the time of booking.

Question 10

What is your fee schedule?

Accepted Answer

Counselling services:
Individual counselling therapy: $225 per clinical hour (50 minutes)
Couples and family counselling therapy: $250 per clinical hour (50 minutes)
Counselling services may be eligible for reimbursement through extended health benefit plans, depending on your insurer and policy. Clients are responsible for confirming coverage.

Mediation services:
Family mediation: $250 per hour
Mediation services are billed separately and are not typically covered by insurance.

Question 11

Do you offer direct billing, and will my insurance cover your services?

Accepted Answer

Direct billing is available where accepted by your insurance provider. Coverage varies by insurer and individual policy. If direct billing is not available, a receipt is provided immediately for reimbursement.

Clients are encouraged to confirm eligibility, coverage limits, and any required documentation directly with their insurance provider prior to booking. You remain responsible for payment of services not covered by your plan.

Counselling services provided by registered professionals are often eligible for reimbursement under extended health benefit plans. Mediation services are typically not covered by insurance.

Question 12

Why do I need to add a credit card to my file?

Accepted Answer

To secure your initial appointment, a credit card is required on file and it will be automatically charged for the first session on the day of your appointment. Your session time is carved out in your therapist's calendar and set aside just for you.

Our cancellation policy requires a 48-hour notice for cancellations or rescheduling to accommodate other clients and respect our clinician’s time. Sessions cancelled with insufficient notice, or missed appointments, are charged at the full session fee to the card you have on file.

Question 13

What is your cancellation policy?

Accepted Answer

48 hours advance notice is required for cancellations or rescheduling. Sessions cancelled with insufficient notice, or missed appointments, are charged at the full session fee.

Full policy details are provided at the time of booking.

If you have an emergency, please contact your therapist as soon as possible so they may be able to offer an alternative time or mode of treatment (phone or video), if possible.

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